Felipe Tomas
Soluções em TI
My track record of success encompasses several key areas:
► Systems Implementation: I have a proven track record of successfully implementing various IT systems, including enterprise resource planning (ERP). I have played a pivotal role in ensuring smooth transitions and seamless integrations.
► User Support: With a strong focus on user satisfaction, I have provided exceptional support to a broad spectrum of users, ranging from end users to technical personnel. My dedication to prompt issue resolution and comprehensive assistance has consistently garnered positive feedback.
► Network and Hardware Maintenance: I have demonstrated proficiency in maintaining and supporting networks and hardware for diverse organizations. By diligently monitoring performance, troubleshooting issues, and implementing preventive measures, I have ensured the reliability and efficiency of critical IT infrastructure.
► Consulting: Leveraging my extensive knowledge and experience, I have offered valuable IT consulting services to numerous organizations. Through comprehensive analysis, strategic planning, and implementation guidance, I have assisted clients in enhancing their IT infrastructure and streamlining their operational processes.
Motivated by a strong work ethic and driven by results, I thrive both as an individual contributor and as a collaborative team player. Adaptable and open to new ideas, I constantly seek opportunities for personal and professional growth, always aiming to refine my skills.
The breadth of my expertise allows me to seamlessly transition into virtually any product or service segment within the IT industry. I am enthusiastic about acquiring new knowledge and continually improving my skill set to remain at the forefront of technological advancements.
Confident in my ability to make a meaningful impact, I believe I would be a valuable asset to your team. I welcome the opportunity to delve further into my qualifications and discuss how my skills align with your organization’s goals. Thank you for considering my candidacy, and I eagerly await the chance to connect and explore potential synergies.
Experience
Data Center Shift Lead, IBM (2020-)
I developed solid expertise in assembling and cabling Intel servers and Layer 2 network devices such as Arista and Cisco, ensuring optimized IT infrastructure with enhanced efficiency and consistent network stability. Working with advanced technologies, I implemented solutions that reduced downtime, boosted performance, and increased network responsiveness. I also led a comprehensive training program for junior technicians, focusing on both hands-on instruction and the development of analytical and operational skills, which significantly improved team capabilities and productivity in critical tasks. In provisioning over 200 racks, I strictly followed IBM Cloud standards, maximizing data center space and ensuring easier maintenance and future scalability. Additionally, I collaborated with leadership to resolve conflicts and enhance team performance, leading to greater cohesion and improved delivery outcomes. My ability to resolve support tickets within SLA parameters was key to customer satisfaction, as I diagnosed and addressed complex technical issues with effective solutions that ensured reliable, secure, and efficient system operations.
Senior Technical Support Analyst, Agrana Fruit Brazil (2015-2019)
Responsible for the integration between business and service providers across Austria, Mexico and Brazil by acting as service owner. Responsible for all requests, incidents, changes and problems (engage global teams according to the SLA). Manage all infrastructure and network projects in Brazil (all offices and warehouses). Define new and update/change existing IT related process and policies. Manage global and local IT vendors and providers regarding quality of service, SLAs, contracts, etc. Prepare and give technology tools training both online and on site. Responsible for mobile management (devices and line numbers) and policy, network (Cisco routers, switches, etc.), IP telephones, servers, printers, videoconferencing and other global IT services (such as Yammer, FileCloud, IDM and others).
Mid-Level Technical Support Analyst, Diageo Brazil (2014-2015)
I was responsible for troubleshooting and resolving moderately complex technical issues related to hardware, software, and network systems. I handled escalated tickets from junior team members, ensuring timely resolutions aligned with SLA commitments. I also contributed to maintaining system stability and performance by assisting with upgrades, documenting solutions, and working closely with other IT teams to enhance support processes and user experience. My role served as a key link between entry-level support and senior technical staff, requiring strong technical expertise and clear, effective communication.
Education
Information Systems
Libertas – Faculdades Integradas
Earned a solid foundation in marketing principles and strategic planning through coursework at a leading university in Chicago. Developed critical thinking skills and gained practical experience through hands-on projects and internships.
Digital Marketing Certification Program
General Assembly (Chicago)
Completed an intensive digital marketing certification program focused on the latest trends and strategies in the digital landscape. Acquired expertise in areas such as social media marketing, content creation, and data analytics to stay ahead in the competitive marketing field.
Skills
Server and Network Infrastructure Expertise
Demonstrated strong technical skills in assembling and cabling Intel servers and configuring Layer 2 network devices like Arista and Cisco, which are crucial for building stable, high-performance IT environments.
Training and Team Development
Led a tailored training program for junior technicians, showcasing leadership and the ability to elevate team capability through knowledge sharing and skill-building.
Data Center Provisioning
Successfully provisioned over 200 racks following IBM Cloud standards, reflecting deep understanding of infrastructure planning, optimization, and adherence to industry best practices.
Collaboration and Conflict Resolution
Worked closely with leadership to improve team cohesion and resolve conflicts, highlighting strong interpersonal skills and the ability to positively influence team dynamics.
Problem Solving and SLA Management
Efficiently resolved complex technical issues within SLA timelines, demonstrating reliability, analytical thinking, and commitment to customer satisfaction through effective troubleshooting.
Interests
Home Automation, Home Network, HomeLab.
I’m passionate about home automation, networking, and running a HomeLab, where I can explore smart technologies, optimize connectivity, and continuously expand my hands-on IT skills.
3D Printing
With 3D printing, I harness cutting-edge technology to transform digital concepts into tangible creations—bridging imagination with reality, one meticulously crafted layer at a time.
Tabletop RPGs
Through tabletop RPGs, I dive into boundless realms of creativity and adventure, crafting epic narratives, embodying diverse characters, and collaborating with fellow players to bring extraordinary worlds to life—all while forging meaningful connections and shared memories around the table.
